The National Employment Agency (hereinafter referred to as the Agency) is a dynamic institution for the provision of quality services that implements national policies in the area of reducing unemployment and supporting the unemployed, job-seekers and people at risk of unemployment.
The Agency’s client service standard provides information on the values and principles of client service, how these services are provided and the means of communication.
The Agency’s client service standard establishes binding requirements for all employees engaged in client service as well as for clients using the services.
THE AGENCY’S MISSION
We work to promote sustainable employment.
THE AGENCY’S OBJECTIVE
The Agency is a leading authority for personnel recruitment and job search support.
THE AGENCY’S VALUES
Professionalism
- We are target- and client-oriented
- We maintain and develop qualifications, skills and knowledge required for work
- We plan our work to achieve the best results
Collaboration
- We work actively and effectively with clients and cooperation partners
- We communicate in a comprehensive way
- We are open, reachable, respectful and friendly
Responsibilities
- We take responsibility for our decisions
- We set realistic targets
- We efficiently use the available resources
Innovations
- We are constantly searching for new solutions to upgrade our services
- We welcome changes
- We are actively learning and applying new knowledge
OUR CLIENTS MAY EXPECT THAT THE AGENCY EMPLOYEES:
- are collaborative, competent and knowledgeable;
- comply with the requirements laid down by laws and regulations;
- act and take decisions only within the scope of their competence;
- are welcoming, considerate and treat clients equally regardless of their gender, ethnicity, religion, education, social origin and other circumstances;
- respect standards and principles of ethical conduct;
- ensure the processing of clients’ personal data in accordance with the requirements of legislation;
- do not accept any gifts, hospitality offers or other material benefits for the service provided.
FOR SUCCESSFUL COOPERATION WE EXPECT THAT OUR CLIENTS:
- comply with the requirements laid down in laws and regulations, as well as fulfil their duties;
- provide truthful and complete information;
- are polite and respectful towards the Agency’s employees and other clients;
- follow fundamental standards and principles of ethics and behaviour;
- observe agreed working hours of client service branches, visit us at scheduled time and notify any unavailability in advance;
- inform us of their special needs and requirements for additional assistance;
- provide their identity document to attend individual consultations or use the Agency services.
RESTRICTIONS:
- To ensure the data protection requirements for individuals, as well as physical security and privacy protection:
- photography, audio and/or video recordings on the premises of the Agency is prohibited without prior consent;
- persons who are under the influence of alcoholic or other intoxicating substances are not allowed on the Agency’s premises;
- persons who breach public order, behave aggressively, provocatively, insultingly, or instigate conflict are not allowed on the Agency’s premises;
- the Agency may request individuals to observe the above-mentioned restrictions or leave the premises.
CONTACTS FOR CLIENTS:
- The Agency’s free information line 80200206;
- Official electronic address of the Agency;
- Contact phones numbers of the Agency’s branches and client service centres available on the Agency’s website https://www.nva.gov.lv/lv/filiales;
- E-mail addresses of the Agency konsultacijas@nva.gov.lv, branches and client service centres available on the Agency’s website: https://www.nva.gov.lv/lv/filiales;
- paper documents, branches and client service centres provided at the addresses available on the Agency’s website https://www.nva.gov.lv/lv/filiales and at the Agency: Krišjāņa Valdemāra iela 38 k-1, Riga, LV-1010.
FACE TO FACE CLIENT SERVICES
- Provided at the branches and client service centres at the addresses available on the Agency’s website https://www.nva.gov.lv/lv/filiales.
- client service working hours:
- Monday, Tuesday, Wednesday, Thursday 09:00 -16:30
- Friday 09.00 -15.00
CLIENT FEEDBACK:
- Client feedback is essential to improve the services and provide high-quality service, therefore the Agency would be grateful if clients:
- participate in clients surveys, evaluate the services, operations and the quality of clients servicing;
- provide their feedback in person, by telephone or in writing so that the quality of the services provided is adequate or can be improved.
- The Agency will review clients’ written comments, recommendations or complaints and will reply within the deadline set by the law.
